Returns & Refunds Policy

  • #makesense has a minimum 6 month subscription period.
  • You can cancel your subscription anytime after the minimum subscription period.
  • Your subscription will be cancelled once your mattress is collected.
  • #makesense will organise for the mattress to be collected and you will have to ensure the mattress can be collected from your door. #makesense will organise for the mattress to be donated to a person in need or recycled.
  • You will only have to bear 1 time pickup & recycling fee of $70.
  • If you downgrade any add-on layer(s), we will organise for the layer(s) to be collected and you will have to bear 1 time pickup & recycling fee of $30.
  • Firmness Swap Lifetime firmness swaps.
  • If you are don’t love the firmness of your mattress, you can request for us to send you an alternate firmness.
  • You must try the current firmness for at least 1 week before we can put in a request for another firmness request.
  • You can receive a firmness grade only once, therefore a maximum of 5 firmness layers can be received.
  • We will not pickup the previous firmness layer for you to try them properly, unless requested, for which you will have to bear 1 time pickup & recycling fee of $30.